Von Klara – Emerald Edition
Designed to last. Protected for years.
Warranty
ZANATI 3-Year Warranty
Every ZANATI timepiece is backed by a 3-year warranty, reflecting our commitment to quality and craftsmanship.
Each watch is carefully inspected before dispatch to ensure it arrives in perfect condition.
What the Warranty Covers
Our warranty covers any manufacturing defects in materials or workmanship under normal use.
What is Not Covered
The warranty does not cover:
- Accidental damage or misuse
- Water damage beyond the stated resistance level
- Battery replacement
- Scratches, glass damage, or normal wear and tear
- Strap wear or damage
How to Make a Claim
To request support, please contact:
support@zanatiuk.com
Include your:
- Order number
- Description of the issue
- Photos or videos of the watch
Our team will assist you promptly with the next steps.
Shipping Policy
We currently ship across the United Kingdom and internationally.
United Kingdom
- Standard Delivery: 2–4 working days
- Next-Day Delivery: Available on orders placed before the daily cut-off time (1PM )
- Processing Time: 1 working day
International Shipping
- Delivery Time: 5–7 working days
- Shipping times may vary slightly depending on the destination country
Order Processing
All orders are carefully prepared and dispatched within 1 working day.
Once shipped, you will receive tracking details via email.
Important Information
- Please ensure your delivery address is correct before placing your order
- Delivery times are estimates and may be affected by external factors
For any questions, contact us at:
support@zanatiuk.com
Returns & Refund Policy
We stand behind the quality of every ZANATI timepiece.
We offer a 14-day return policy from the day your order is delivered.
To be eligible for a return, items must be unused, unworn, and returned in their original packaging with all included materials.
To request a return, please contact:
support@zanatiuk.com with your order number.
Exchanges
We offer free exchanges within the UK if you wish to change your model or style.
Our team will guide you through a simple and smooth exchange process to ensure you receive the perfect piece.
Refunds
Once your return is received and inspected, your refund will be processed to your original payment method.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or faulty.
Non-Returnable Items
We do not accept returns on:
- Worn or used items
- Items without original packaging
حدِّد الخيارات
Discover the vision, design and attention to detail behind ZANATI.
BEYOND THE TIMEPIECE
CONFIDENCE IN EVERY DETAIL
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FAST UK shipping
Fast and reliable UK shipping, with delivery in 2-4 days. Next day delivery is available.
14-Day Returns
Not completely satisfied? You can return your order within 14 days for a refund or exchange.
3-Year Warranty
Backed by a 3-year warranty for lasting confidence and peace of mind.
Customer service
Personal Support. A dedicated team ready to assist you at every step.
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