Von Klara – Emerald Edition

Warranty

ZANATI 3-Year Warranty

Every ZANATI timepiece is backed by a 3-year warranty, reflecting our commitment to quality and craftsmanship.

Each watch is carefully inspected before dispatch to ensure it arrives in perfect condition.

What the Warranty Covers

Our warranty covers any manufacturing defects in materials or workmanship under normal use.

What is Not Covered

The warranty does not cover:

• Accidental damage or misuse
  
• Water damage beyond the stated resistance level
  
• Battery replacement
  
• Scratches, glass damage, or normal wear and tear
  
• Strap wear or damage
  

How to Make a Claim

To request support, please contact:

support@zanatiuk.com

Include your:

• Order number
  
• Description of the issue
  
• Photos or videos of the watch
  

Our team will assist you promptly with the next steps.

Shipping Policy

We currently ship across the United Kingdom and internationally.

United Kingdom

• Standard Delivery: 2–4 working days
  
• Next-Day Delivery: Available on orders placed before the daily cut-off time (1PM )
  
• Processing Time: 1 working day
  

International Shipping

• Delivery Time: 5–7 working days
  
• Shipping times may vary slightly depending on the destination country
  

Order Processing

All orders are carefully prepared and dispatched within 1 working day.

Once shipped, you will receive tracking details via email.

Important Information

• Please ensure your delivery address is correct before placing your order
  
• Delivery times are estimates and may be affected by external factors
  

For any questions, contact us at:

support@zanatiuk.com

Returns & Refund Policy

We stand behind the quality of every ZANATI timepiece.

We offer a 14-day return policy from the day your order is delivered.

To be eligible for a return, items must be unused, unworn, and returned in their original packaging with all included materials.

To request a return, please contact:

support@zanatiuk.com with your order number.

Exchanges

We offer free exchanges within the UK if you wish to change your model or style.

Our team will guide you through a simple and smooth exchange process to ensure you receive the perfect piece.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrives damaged or faulty.

Non-Returnable Items

We do not accept returns on:

• Worn or used items
  
• Items without original packaging